Once your full payment is processed, we will begin handling your order. Enjoy *FREE SHIPPING* on orders over £70, inclusive of any promotional discounts. For orders below £70, the shipping charges are as follows:
UK Shipping:
Orders ranging from 1 to 14 tins: £25
International Shipping:
Orders ranging from 1 to 14 tins: £30
All orders are dispatched from our New Zealand warehouse via DHL Express or FedEx, with an expected delivery time of 3-7 business days. Please note that orders must be sent to a physical address and received by the purchaser. Couriers may verify the recipient's age, ensuring they are over 18.
Important:DHL Express and FedEx may not deliver to PO Boxes in some areas. To avoid any inconvenience, ensure you provide a physical address. Otherwise, you might need to collect your parcel from a DHL or FedEx depot.
There are several countries not listed in the drop-down menu of available shipping destinations. If your country is not shown, please contact us at hello@oznicpouch.com so we can provide you with the latest advice.
Please be aware, we do not accept orders for delivery within New Zealand.
All Sales Final:
All orders are considered final and binding upon completion of payment. We do not accept returns, except for shipments damaged during delivery.
Return Eligibility for Damages:
To qualify for a return, the shipped item must have been damaged during delivery. The recipient must provide clear photographic evidence of the damage.
Return Process:
If your shipment meets the criteria for returning the item(s), you are required to contact our customer service team promptly with photographic evidence. Further instructions will be provided on how to proceed.
Responsibility for Customs Seizure:
The purchaser is responsible for providing a valid prescription if required by customs. Any seizure by customs due to invalid documentation is fully the responsibility of the purchaser.
This policy ensures clarity and transparency while adhering to the standards and procedures required for the smooth operation of shipping and delivery. Should you have any questions or require further clarification, our customer service team is readily available to assist you using email hello@oznicpouch.com
All Sales Final:
All orders are considered final and binding upon completion of payment. We do not accept returns, except for shipments damaged during delivery.
Return Eligibility for Damages:
To qualify for a return, the shipped item must have been damaged during delivery. The recipient must provide clear photographic evidence of the damage.
Return Process:
If your shipment meets the criteria for returning the item(s), you are required to contact our customer service team promptly with photographic evidence. Further instructions will be provided on how to proceed.
Responsibility for Customs Seizure:
The purchaser is responsible for providing a valid prescription if required by customs. Any seizure by customs due to invalid documentation is fully the responsibility of the purchaser.
This policy ensures clarity and transparency while adhering to the standards and procedures required for the smooth operation of shipping and delivery. Should you have any questions or require further clarification, our customer service team is readily available to assist you using email hello@oznicpouch.com
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