Yes, nicotine pouches are legal in Australia, provided you have a valid prescription issued by an Australian-registered doctor. It’s your responsibility to ensure your GP approves your eligibility and prescribes an appropriate treatment plan. If you need help obtaining a prescription, our team is here to guide you.

Placing an order is simple! Browse our product selection, add items to your cart, and upload your prescription during checkout. If you have any issues, contact us for support.

Most orders arrive within 3-5 business days. We work with trusted shipping partners to ensure fast and reliable delivery.

Absolutely. We use plain, unmarked packaging to protect your privacy.

If you experience any issues with customs, reach out to us immediately. Providing you have uploaded a valid prescription and complied with ABF rules, we’ll make it right. We offer a No Seizure Guarantee to give you peace of mind. Please note that it is your responsibility to have a valid prescription for pouches issued by an Australian-registered doctor.

No, a prescription is required to purchase nicotine pouches in Australia. If you don’t have one, we can guide you through the process of obtaining a valid prescription.

We accept major payment methods, including credit cards and secure payment links sent directly to your email.

Simply place a pouch between your top gum and lip, where it will release nicotine slowly. Once done, dispose of the pouch responsibly.

In the nicotine pouch industry MG/G is used as a standard measurement to define the level of nicotine in the product.

While these numbers might seem intimidating, they represent the nicotine content per gram of filler product.

Typically, nicotine pouches contain between 0.5g and 0.75g of filler product per pouch. For example, a 40mg/g product in a 0.5g pouch would contain 20mg/pouch.

If you have any questions about pouch strengths, feel free to contact our pouch master via the live chat button.

Yes. Nicotine pouches are not suitable for children, pregnant women, or anyone sensitive to nicotine. Follow the recommended daily limit of up to 5 pouches.

Shipping costs vary depending on your location and the size of your order. The exact amount will be calculated at checkout.

Yes, you’ll receive a tracking number once your order has shipped, so you can monitor its journey to your door.

If there’s an issue with your order, such as incorrect items, contact us immediately. We’ll work to resolve it quickly and ensure you’re satisfied.

For health and safety reasons, we cannot accept returns or exchanges on opened products. If your order is damaged or incorrect, contact us for support.

Yes! Along with CAMO, we’ll soon be offering premier brands like ICE, CLEW, Snowman, FEDRS, Thor, Maggi, and Stripe. Stay tuned for updates.

We’re available 24hrs a day via the live chat in the bottom right, through email (hello@oznicpouch.com), our contact form, or social media. Our team is ready to help with any inquiries.